Common Problems

FeaturesiVIEW HDiVIEW HD Plus
1000+ Live TV✔✔
3 Days Free Trial✔✔
VOD with wonderful sport events180+ Live channels with 7 days catch up❌✔
Family Package
2nd/3rd device, more cheaperCloud PVR
VOD with 3000+ Hot&Latest Movies✔✔
Android TV Box/Phone/Pad, Fire TV Stick✔✔
difference chart

iview/xtrix Plus version includes: 7 day catch-up for over 70 channels / Recording for Catch-Up channels / VOD with sports events

There are solutions when you have these error codes. Error codes(800, 402, 405, 411, 501)

When TV screen show: 800, it’s the problem with Network connection. please try reboot router and connect network again.
When TV screen show: 402, it’s the problem with IP blocked. (illegal used) connect vpn to make it work.
When TV screen show: 405, it can’t be used in Australia and New Zealand. (Contact us or use VPN)
When TV screen show: 411, Data exception, the server disabled the device, you need to contact us for help.
When TV screen show: 501, It means server upgrade, user needs to wait for upgrade done.

Please try to delete app and clear all cache, then install app again. the freezing problem will be solved.

Live channels freezing or Video-Audio out of sync, What to do next?

Go Live TV – Settings – Misc. – then choose Software decoder or Hardware Decode.

Press menu – account info – FAV manage – choose the channels that you want to add to FAV.

When you confirm that activation code, network connection and user id are all correct, and it shows loading error like this

loading error

U need to switch decoding mode, and follow this video

Direct to Tv – it will go directly to Live Channels once you open app.

Classic EPG is showing channel information.

here is error coming out when app updated automatically these days. like this

How to solve it?

please download latest version from download center and install it manually. or contact us for the solution.

Remember that do not click auto updating menu with app or the error comes again. Hope all have nice service.

iview HD, please follow these steps. STB/PAD Version: Settings – Misc – A switch – Enter “1827”- Go to channel- Enter code again

Menu, Misc – Decoding mode, select one option – press “ok”

first , upgrade iview app to latest version. then open app, click”menu” – “Misc” — “Decoding mode”

About Subscription Code

Please install correct IPTV APP on Android device, Then open app and enter subscription code to play.

We will send activation code via official email in 24hours when we are on working days. Normally activation code will be sent in a few mimutes.

Please fill in correct email address when placing subscription order. Due to network in different area, the mail may be delayed a little bit.

Please check both your inbox and spam box. If you have not received the code, please contact us directly.

WhatsApp and Skype always online.

whatsapp: +86 18682142302

Skype id: iviewtv

Basic plan: 1 month – 19.99usd | 3 months – 50.99usd | 6 months – 79.99usd |  12 months – 139.99usd

Premium plus plan: 1 months – 32.99usd | 3 months – 79.99usd | 6 months – 129.99usd | 12 months – 19.9usd

IPTV apps work with All android device, Android Box/pad/phone/stick. It does not support vlc or m3u list.

Trial code works for 3 days, but some channels are locked.

these locked channels will be working  with subscription code.

No, it can work on one device only. One code one device.

It starts when you enter code to play. you can check expire date on login screenshot.

No, you don’t need to enter code again after uninstall and reinstall,  because your device has already remembered the account, which means that even if your account has been purchased for a long time, you don’t have to worry about not being able to log in when you reinstall.


1, Open the Firestick Downloader program and enter the iview APK Link in the downloader address bar
2, After entering the APK Link, click the “Start” button to begin the iview APK download and installation process
3, Enter the subscription code and activate the usage

Follow steps:

Settings-Preferences-Privacy settings

Device usage data (OFF) -Collect app usage data (OFF) -Data monitoring (OFF)

Go back to Settings-My Fire TV- Developer Options

Apps from unknown sources (ON)

Go back to home and search for the app Downloader and install it

Open downloader and navigate to our downloads page here

Please install app on new device, then send us your activation code and UserID on login screenshot when open app. I will reset it soon. it will take few hours to work.

About Family Package (multi rooms)

1, For our IPTV Family Package, can be known as Multi-Device IPTV or Multi-Room IPTV. When buy 12months Subscription code, then you can pay 60% OFF price to buy Sub-Device Code to activate more devices for your family, max at 3devices in total (1 Master Device and 2 Sub-Devices). One Sub-Device Code is for one Device only.

2, Family Package need you install iview/xtrix HD Plus APK & Sub-Device APK, both APKs support Android TV Box, Fire TV stick, Android Phone, Android PAD, Samsung Phone and so on.

3, One Device can be used at Living room, the other device can be used at sleeping room the same time.

1, Installed Sub-Device apk on the Sub Device (the second/third device).

2, Bind Sub-Device to Master Device(the first device) by inputting subscription code(xxxxxxxxxxxxc) which ever been used on Master Device.

3, Fill in Sub-Device Code(exxxxxxxxxxuc) to the Second/Third Devices, after Sub-Device code has been recharged, can watch Live Channels & VOD directly.

1, Install the iview/xtrix HD Plus version APK on the Device A.

2, Install the Sub-Device APK on the Device B.

3, After Activated Subscription code (xxxxxxxxxxxxc) on Device A, then bind Device B by filling in same Subscription code (xxxxxxxxxxxxc) on Device B.

4, Then Device A called Master Device; device B called Sub-Device (Slave Device).

1, 99% are the same, including all Live Channels & VOD.

2, The only difference: Sub-Device does not have Cloud PVR Function (server system does not support).

The Valid Date of Master Device & Sub-Device can be same when customer subscribe one one day.

If customer subscribe master code on 2021-01-01, then buy slave code on 2021-04-01 (both valid for 12 months). Master code valid until 2022-01-01 (you need to renew when it is expired), or slave code is out of working.

Master code/slave code 

Which one is working

Valid or not

Master device

Slave device

Master code valid/slave code valid



Master code valid/slave code invalid



Master code invalid/slave code valid



Master code invalid/slave code invalid



Multi-Room Sub-Device, follow steps below
STB/PAD Version : Settings – Misc – A switch – Enter “5412” – Go to channel – Enter code again

No, one Sub-Device Code can be activated on one device only. When activated, the code is locked on that device, we can transfer to another device as need.

1 sub-code (slave code) – 89usd

1 master code and 1 slave code- 275usd

1 master code and 2 slave odes  – 349usd

No. If Master device expires then Slave device will stop working. You will need to renew your master device code to keep slave device working.